ProcessManage communicationseasy
Several stakeholders complain that they are receiving either too much or too little project information, and not in a useful format. What should the project manager do?
- ASend all stakeholders the same comprehensive weekly report.
- BReduce all communications to a single monthly summary to limit complaints.
- CReview and update the communications management plan to tailor the content, format, and frequency to each stakeholder's needs.
- DDirect stakeholders to request information whenever they need it.
Explanation
Correct answer: CEffective communication is planned and tailored to stakeholder needs.
- A
- A one-size-fits-all report is exactly the problem; different stakeholders need different information.
- B
- Cutting everyone back to a minimal summary trades one communication failure for another.
- C
- Correct. Tailoring communications via the plan matches the right information to each stakeholder.
- D
- A purely on-demand approach is reactive and likely to leave stakeholders under-informed.