PeopleApply emotional intelligenceeasy
A normally engaged, high-performing team member has become withdrawn and is missing commitments, and the project manager is unsure why. What should the project manager do first?
- AHave a private, supportive one-on-one conversation to listen and understand what is going on.
- BReassign the member's tasks to protect the schedule before discussing anything.
- CRaise the member's performance drop in the next team meeting to address it transparently.
- DWait to see whether the behavior improves on its own.
Explanation
Correct answer: AEmotionally intelligent leadership starts with understanding the individual before taking action.
- A
- Correct. A private, empathetic conversation surfaces the real issue and respects the individual.
- B
- Acting before understanding may compound the problem and signals a lack of support.
- C
- Discussing an individual's performance in front of the team is inappropriate and can be humiliating.
- D
- Passive waiting neglects a member who may need support and lets commitments continue to slip.