Business EnvironmentEvaluate and deliver project benefits and valueeasy
A sponsor asks the project manager to distinguish the project's deliverables from its benefits. Which of the following describes a benefit rather than a deliverable?
- AA new claims-processing system is installed, configured, and running in the production environment.
- BThe project completes all of its user-acceptance tests successfully and on time.
- CThe average time to process a customer claim falls by 40 percent, lowering operating cost.
- DThe system's documentation and training materials are handed over to the operations team.
Explanation
Correct answer: CA deliverable is the output the project produces; a benefit is the measurable improvement in outcome that the deliverable enables.
- A
- An installed system is an output the project produced, a deliverable, not yet the improvement it is meant to create.
- B
- Passing acceptance tests confirms the deliverable works; it measures project execution, not business benefit.
- C
- Correct. A measurable reduction in processing time and cost is an outcome the deliverable enables, which is what a benefit is.
- D
- Handed-over documentation is another deliverable, a project output rather than a realized improvement.