Business EnvironmentSupport organizational changeeasy
A new system that will noticeably change how a department does its daily work is scheduled to go live in a few weeks. So far, the affected staff have not been told what is coming or how it will affect them. What should the project manager do?
- AEngage the affected staff ahead of the change, telling them what is coming and why, preparing them, and inviting their input, as part of the change.
- BDeploy the new system on schedule and then explain the changes to the affected staff once it is already live.
- CAssume the affected staff will adapt to the new system quickly enough on their own, given that it is a clear improvement over the current manual process.
- DSend the affected staff a single announcement on the go-live date that describes the new system and how it works.
Explanation
Correct answer: AAdoption depends on preparing people before a change lands; early communication and involvement are part of delivering the change, not an afterthought.
- A
- Correct. Communicating early, preparing the affected staff, and inviting their input builds the readiness that turns a deployed system into an adopted one.
- B
- Explaining a disruptive change only after it is live guarantees confusion and resistance at exactly the moment people are trying to keep working.
- C
- Assuming smooth adaptation ignores that even good systems fail to deliver value when the people who must use them are unprepared.
- D
- A single go-live announcement is not change management; it gives people no time to prepare, ask questions, or adjust.